Privacy Policy
Commonplace (“Commonplace,” “we,” “us,” or “our”) is an independently operated service that organizes and maintains the information you give it. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to the Commonplace mobile app and to our website at commonplace.so.
If you have any questions, reach us at support@commonplace.so.
1. Information we collect
Account & profile
- Sign-in details. When you create an account, we collect your email address. If you sign in with Apple or Google, we receive your email and name from that provider (you can choose to hide your email with Apple).
- Profile. During onboarding you may provide your name, an optional date of birth, and the parts of your life you select (e.g. studying, working a job, looking after a family) so we can tailor the experience.
- Subscriptions. If you subscribe, we receive the status of your subscription from the App Store or Google Play. We never see your payment details.
Content you create
- Your inputs. The text, voice recordings, transcriptions, photos, files, and links you add to Commonplace.
- Organized content. The memories, documents, lists, reminders, and other structured pages that Commonplace generates from your inputs and that you edit.
- Sensitive information. You may choose to add sensitive things, such as details about your health. We treat them like the rest of your content and use them only to provide the service to you.
Technical information
- Authentication tokens. A session token is stored locally on your device to keep you signed in.
- Processing logs. When Commonplace processes something you add, we log the request and its result, including the content involved, so we can run and debug the service. See During the beta.
- Usage analytics and crash reports. We record which screens you open and which features you use (for example that a capture was made, its kind and rough size, and how long it took to file), your device model, operating system, app version, IP address and approximate location, and crash reports. On the website we record page views and download button clicks without cookies. The content of your captures, pages, and searches, and your date of birth, are not sent to analytics or crash reporting.
- Notifications. If you allow notifications, we store a push token for your device so we can send you reminders.
- No advertising. Commonplace does not use advertising or cross-app tracking, and we do not sell your data.
2. How we use your information
- Provide, operate, and maintain Commonplace.
- Transcribe your voice notes and organize your inputs into your personal wiki.
- Power search and retrieval across your own content.
- Send you the reminders and notifications you set up.
- Authenticate you and keep your account secure.
- Find and fix bugs, and improve how Commonplace organizes things.
- Communicate with you about the service, including important updates.
Your content is used to provide and improve the service for you. We do not use your content to serve you advertising, and we do not sell it.
3. During the beta
Commonplace is in beta. While it is, our small team can see the content of what you add in our processing logs. We use it only to find bugs and to improve how Commonplace organizes things. We never use your content to train AI models. We delete these logs when we no longer need them, and at the latest when the beta ends. If you would rather we did not look at your content, email support@commonplace.so and we will exclude your account. We will update this section when the beta ends.
4. Service providers
Commonplace relies on service providers that process your information on our behalf, solely to deliver the service. We share only what is needed for each task. These providers fall into the following categories:
| Category | Purpose | What it processes |
|---|---|---|
| Cloud hosting & database | Run the service and store your account and content | Account details and all of your stored content |
| AI processing | Transcribe, read, organize, and enable search over your content | Your inputs and related existing content |
| Link previews | Read the pages you share so they can be saved and summarized | The links you add |
| Sign-in (Apple, Google) | Optional authentication, if you choose to use it | Your email and name from that provider |
| Push notifications (Apple, Google) | Deliver your reminders | Your push token and the text of each reminder |
| Email delivery | Send sign-in codes and account emails | Your email address, name, and the email itself |
| Subscriptions (App Store, Google Play) | Handle purchases and check your subscription | Your account ID and subscription status |
| Analytics & crash reporting | Understand how the app is used and fix crashes | Usage events, device information, crash reports, and your email and name |
These providers act as our processors and are not permitted to use your content to train their models or for their own advertising. We will tell you which provider handles a specific task on request — email us at support@commonplace.so.
5. Legal bases
Where the law requires a legal basis for processing, we rely on: our contract with you, to provide the service you signed up for; our legitimate interests, to keep the service secure, understand how it is used, and fix and improve it; and your consent, for things you choose to share with us, such as sensitive information you add. You can withdraw consent at any time by deleting that content or your account.
6. Data retention & deletion
Within the app you can delete individual captures, pages, reminders, chats, and files, or deactivate a page to hide it without deleting it. See Deleting your data for the steps. We retain your account and content for as long as your account is active.
You can delete your entire account and everything in it from the app: open Settings, then Account, and choose Delete account. You are signed out right away, and your account and content are permanently erased 7 days later. Signing back in before then restores your account. If you can no longer access the app, email support@commonplace.so from your account email address and we will delete your data within 30 days. See Deleting your account for details.
Analytics and crash records, which do not contain your content, may be kept for longer by those providers. Some content may persist briefly in backups before being overwritten, and we may retain limited records where required to comply with legal obligations.
7. Security
We protect your data in transit with HTTPS/TLS and store it in a managed, access-controlled database. Access to your content is limited to our small team, for the purposes described in this policy. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
8. Children
Commonplace is not directed to children under 13, and we do not knowingly collect personal information from them. If you are in the EU/EEA and under 16, you may need a parent or guardian’s consent to use Commonplace. If you believe a child has provided us personal information, contact us and we will delete it.
9. Your rights & choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can edit most of your data directly in the app, or exercise any of these rights by emailing support@commonplace.so. We will not discriminate against you for exercising these rights. If you are unhappy with how we handle your data, you also have the right to complain to your local data protection authority.
10. Where your data is processed
Your account and content are stored, and the service runs, in Singapore. The providers that process it for us, including AI processing, analytics, and email, are mostly in the United States, so your information is also processed there. For transfers out of the EU and UK, we rely on our providers’ standard contractual clauses.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice within the app or by email. Your continued use of Commonplace after an update means you accept the revised policy.
12. Contact us
Questions about this policy or your data? Email us at support@commonplace.so.