Support
Need help with Commonplace? Email us at support@commonplace.so and we will get back to you within 2 business days.
To help us look into a problem, send from the email address on your account and include your device and what happened. A screenshot helps.
Subscriptions
Subscriptions are billed by the App Store or Google Play. To see your plan, open Commonplace and go to Settings, then Subscription.
- Cancel or change your plan. Tap Manage or cancel, or on iPhone go to Settings, then your name, then Subscriptions. On Android, open Google Play and go to Payments & subscriptions.
- Restore a purchase. If you subscribed on another device or reinstalled the app, tap Restore purchases.
- Refunds. Refunds are handled by the store you paid through. Request one at reportaproblem.apple.com or from your Google Play order history.
Signing in
You can sign in with Apple, Google, or your email and a password. Use the same method you signed up with to get back to your account. If you forgot your password, tap Forgot password on the sign-in screen. If you signed up with Apple and chose Hide My Email, sign in with Apple again rather than with an email address.
Your account and data
- To delete your account, see Deleting your account.
- To delete specific captures, pages, or files, see Deleting your data.
- For how we handle your data, see our Privacy Policy and Terms of Service.