Deleting your account
You can delete your Commonplace account at any time, from inside the app. You are signed out right away, and everything in the account is permanently erased 7 days later.
From the app
- Open Commonplace and go to Settings, then Account.
- Under Danger zone, choose Delete account.
- Type DELETE to confirm, then tap Delete.
You are signed out on every device, notifications stop, and we email you to confirm the deletion.
Changed your mind?
Sign in to Commonplace again with the same email within 7 days and your account comes back exactly as you left it. After 7 days it is erased and cannot be recovered.
What gets erased
- Your account and sign-in details, including any Apple or Google link. If you signed in with Apple, Commonplace's access to your Apple ID is revoked.
- Everything you added: text, voice recordings, transcriptions, photos, files, and links.
- Everything Commonplace organized from it: memories, documents, lists, reminders, and your personal card.
- Your notification registrations.
None of your content is kept once the 7 days are up. Analytics and crash records, which do not contain your content, may be kept for longer by those providers. Some content may persist briefly in backups before being overwritten, and we may retain limited records where required to comply with legal obligations.
Subscriptions
Subscriptions are billed by the App Store or Google Play, so deleting your account does not cancel one. Cancel it first: on iPhone in Settings, then your name, then Subscriptions; on Android in Google Play under Payments & subscriptions.
If you can't access the app
Email support@commonplace.so from the email address on your account and ask for it to be deleted. We will delete your data within 30 days.
To remove specific things while keeping your account, see Deleting your data. For more on how we handle your data, see our Privacy Policy.